Terms & Conditions

These Terms of Service govern your use of the services offered by Khrom Dermatology & Aesthetics(“Practice”, “we”, “us”, or “our”). By scheduling an appointment or using our services, you agree to the following terms.

1. Appointments

We recommend scheduling your appointment in advance to ensure availability at your preferred location. Certain treatments may require a deposit or prepayment upon scheduling.

The Practice reserves the right to collect a non-refundable deposit for any appointment. This deposit will remain as a credit on your account and may be applied toward your treatment or future services.

2. Cancellation and No-Show Policy

Our clinics have a strict 24-hour cancellation policy. We kindly ask that all appointment changes or cancellations be made at least 24 hours in advance.

If you cancel or reschedule with more than 24hours’ notice, your deposit or prepaid amount will remain as a credit on your account. Cancellations made within the required notice period, or failure to show, will result in forfeiture of the deposit or a charge of up to 30% of the booked service cost. This policy applies to credits, packages, and gift certificates, unless otherwise instructed.

3. Refund, Return & Payment Policy

Full payment is due at the time of service unless an alternate arrangement has been made. We accept Credit cards, Debit cards, Cash, PatientFI, Cherry, CareCredit. Prices are subject to change without notice.

No refunds; all sales are final. If applicable, amounts may be exchanged for store credit only.

4. Late Arrivals

You may arrive up to 15 minutes late. If you arrive late, your service time may be shortened to maintain the schedule for other clients. You will be held responsible for full-service fees regardless of shortened treatment time.

5. Customer Responsibilities

By scheduling or receiving services, you agree to:

• Provide accurate health, medical, and contact information
• Follow all aftercare instructions provided by our staff
• Inform us of any changes in your health or medical condition

The Practice reserves the right to refuse service if guidelines are not followed or if a condition is deemed unsuitable for treatment.

6. Minimum Age Requirement

Our services are intended for individuals who are 18 years of age or older. Guests under 18 years of age must be accompanied by a parent or legal guardian during all treatments and consultations. By scheduling or receiving services, you confirm that you meet this age requirement or are accompanied by a qualifying adult.

7. SMS / Text Messaging Program

By providing your mobile phone number and opting in, you agree to receive SMS text messages from Khrom Dermatology & Aesthetics. Our SMS program includes the following types of messages:

• Appointment reminders and scheduling confirmations
• Post-treatment care reminders and follow-ups
• Promotional offers, seasonal specials, and new service announcements
• General practice updates and communications

Message frequency may vary. Message and data rates may apply. Your mobile carrier may charge standard rates for text messages received.

How to Opt Out: To stop receiving SMS messages at any time, reply STOP to any text message from us. You will receive a final confirmation and no further messages will be sent unless you re-subscribe.

Support: For help with our SMS program, reply HELP to any message or contact us at info@khromaesthetics.com or (929) 930-1844.

Message & Data Rates: Standard message and data rates may apply. Contact your mobile carrier for details.

Carrier Liability Disclaimer: Mobile carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your network operator.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties. For full privacy details, please review our Privacy Policy.

8. Limitation of Liability

Khrom Dermatology & Aesthetics shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website.

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Khrom Dermatology & Aesthetics and is protected by copyright laws. Unauthorized copying, reproduction, or distribution of any content is prohibited.

10. Contact & Support

If you have any questions about these Terms of Service or our SMS program, please contact us:

These Terms of Service are governed by applicable federal, provincial, and state laws. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of any changes.